About Bartchall Medical

Our Doctors

Dr Donna Challinor – GP

Dr Donna Challinor began her career in healthcare as a registered nurse. In 1996 she graduated from the James Cook University with a Bachelor of Science (Hons).  She attended University of Qld to complete her MBBS (medical degree) in 2002. Following completion of two years of anaesthetics and intensive care training, Donna embarked on General Practice, completing her Fellowship of the Royal Australian College of General Practitioners in 2009 (FRACGP). In addition, Donna holds a Diploma in Women’s Health from the King Edward Women’s Hospital Perth as well as Healthcert certificates in Skin Cancer Medicine. Donna has worked in General Practice with a passion in skin health after having dealt with skin cancers whilst working in her home area of North Qld. Donna has continued to work in General Practice in a number of states across Australia; Tasmania, Victoria, Western Australia (where she managed to develop her own skin cancer clinic with success), to return to the SE Qld area. Professionally Donna continues to develop her depth of expertise; possessing postgraduate certificates in skin cancer medicine, maintaining membership to the Skin Cancer College Australia, and has commenced her Masters in Skin Cancer Medicine.

Our Nurses

Our nursing staff are AHPRA certified, registered nurses who are dedicated to ensuring you feel comfortable and relaxed while receiving medical treatment at our practice.

Rest assured – at Bartchall Medical , you’ll always have a friendly and helpful presence by your side during any treatment or procedure.

Our Administration Staff

Each member of our administration team has extensive medical reception experience allowing them to implement a comprehensive and friendly approach towards patient care.

They are ready to welcome you to Bartchall Medical and assist you with your appointments.

Confidentiality

Your medical record is a confidential document. It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff.

Standards of confidentiality apply to all health professionals, administrative and ancillary staff including receptionists, secretaries, practice managers and registered nurses.  All staff members are asked to read and understand our confidentiality policy and all have signed a Staff Confidentiality Agreement prior to commencing their employment.

Complaints

 We welcome and encourage your views in regards to how we can improve on all services we offer.  There is a suggestion/feedback form available at reception for you to complete.

We hope that most complaints can be resolved quickly and easily at the time they arise.  We ask you notify us as quickly as possible in relation to the issue and it will be forwarded to our practice manager and it will be dealt with promptly.  An outcome of actions taken in regards to your complaint will be made available to you.

If you feel that your complaint or concern has not been adequately handled you can contact our state health ombudsman.  Contact details as follows.

Office of the Health Ombudsman

PO Box 13281

George Street

Brisbane Qld 4003

133 OHO (133 646)

Fax: (07) 3319 6350

Email:  complaints@oho.qld.gov.au

You can make a health service complaint online by submitting an online complaint form please go to: http://www.oho.qld.gov.au.